The Hair Care Pack

Order Fulfillment:

All orders are shipped from our Westhaven warehouse in Auckland, with free shipping available on New Zealand orders over $85.00. Please note that we are unable to ship to PO Boxes within New Zealand. International shipping is also available.

Expedited Shipping Option:

Next-day shipping within New Zealand is an option with extra charges at checkout.

Customer Satisfaction Guarantee:

We prioritize customer satisfaction and offer a 14-day return policy for unused products, with refunds issued minus shipping costs. To initiate a return, please contact our team at hello@aotea.co

Product Support and Replacement:

For damaged or missing items, contact us at the same email address with accompanying photos, and we will facilitate replacements.

Products & Formulations:

• Are Aotea products safe to use on sensitive skin?
Yes, all our products are formulated using natural ingredients with sensitive skin types in mind. We recommend patch testing on a small area on the back of the hand for extra sensitive skin.

• Are Aotea products safe to use on children?
Yes, our formulations are gentle enough to use on children.

• Are Aotea products tested on animals?
No, Aotea products have never been tested on animals.

• Do Aotea products contain synthetic fragrances?
No, all ingredients are derived from natural sources, including the ingredients used to scent our products.

• What is the shelf life of Aotea products?
All Aotea products are formulated with natural ingredients, including our preservatives, giving them a shelf life of 3 years.

• How should I store my products?
We recommend storing products out of direct sunlight in a cool, dark place. Lids should always be closed after use, and the bottle should be stored upright.

Environment | Sustainability:

• Are your products recyclable?
Our box packaging and jars are all recyclable.

• Does Aotea offer refills?
We are currently working towards circular solutions to encourage the reuse of our packaging. Refill services will be offered in the foreseeable future.

• Are your postal bags compostable?
Yes, we use compostable bags provided by r3pack, a New Zealand owned business. Each bag is made with corn starch, PLA, and PBAT, and uses non-toxic inks as a natural alternative to traditional plastic-based courier bags.

• Does Aotea support any community initiatives or donate money to charities?
Yes, we are proud to say that for every year we have been in business, we have provided scholarships to our rangatahi Māori (Māori youth) from Aotea to attend high school, and we are in the process of creating more jobs for whānau on the island.

All Aotea products are handmade on Aotea (Great Barrier Island) New Zealand using native flora grown, harvested, extracted, and bottled by our team. Our ingredients are predominantly natural, with a focus on organic sources whenever feasible. While we prioritize organic ingredients, it's essential to acknowledge that not all can be certified organic due to being wild-harvested, reflecting the unique nature of our island-based production process.